Privacy Policy

Epic Audio Ltd is committed to a policy of protecting the rights and privacy of individuals in accordance with The Data Protection Act 1998 and the General Data Protection Regulation (GDPR). This Privacy Policy forms part of our terms and conditions, which can also be found on our website.

Epic Audio Ltd needs to gather and use certain information about individuals. These can include customers, suppliers, business contacts, and other people the organisation has a relationship with. We believe that it is important to protect the personal data of our customers and are committed to this. This policy explains how we may collect and process your personal data. As the data controller, Epic Audio Ltd are committed to adhere to the Data Protection Act 1998 and the GDPR.

Our privacy policy ensures Epic Audio Ltd:
Complies with data protection law and good practices, Protects your rights and keeps your data secure,
Is open about how your data is stored and processed, Protects against data breaches. 

Collecting and Processing Information

We may collect personal data from you under any of the following circumstances:

• When you place an order through your personal account. Only individuals with accounts can purchase through the site.
• When you contact us directly through the site via our chat system, contact form or direct email.
• Submission of any form, such as our mailing list or account application form.

We will not collect any unnecessary data or ‘special categories of personal data’, such as health records or criminal records. In the event of the submission of an account application form we will perform a credit check on your organisation. This will be expressly made clear to you at the point of submission.

Any personal data provided by the data subject must be accurate and the data subject must have full right to share the personal data provided.

The personal data held by Epic Audio Ltd of our customers is necessary for the operation of our business. Personal data will be used for the following purposes and shall not be kept longer than is necessary to fulfill these purposes:

• To help identify individuals when they contact us.
• To carry out customer orders and fulfill order deliveries.
• To directly contact customers for discuss orders, order history and sales.
• To send marketing emails, if expressly consented to by the data subject.
• To conduct internal reviews and research into product popularity and sales.
• Perform credit checks on organisations.

Epic Audio Ltd will never share your personal details with any third party without prior agreeing this action with you. We regularly work with our trusted supplier MLEC (UK) Ltd, for repair services. In the event that you require repair services we will share basic personal data with MLEC (UK) Ltd in order to fulfill the repair service.

In accordance with Data Protection Laws, we adopt securely measures to protect all personal data held by Epic Audio Ltd. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of data.

We will only gather the information that is absolutely necessary for processing your account as our customer. If data given or obtained are excessive for such purpose, they will be immediately deleted or destroyed.

As previously stated, we may occasionally email you about our services, offers and products. We will only process your email information for marketing purposes under your express permission. You will have the option to opt-out of marketing communications in each email. In the event of opting-out your details will be removed from our marketing database but may still be retained for the purpose of conducting business. Please note that you can subscribe to our mailing list at any time via our website.

We may from time to time use cookies on our website to monitor how people use the site and allow full function of all site features. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. If you do not want us to use cookies, you can set your browser to reject cookies or to tell you when the website tries to put a cookie on your computer. However, you may not be able to use some of the services on the website without cookies.

All individuals that Epic Audio Ltd hold data on have the right to:

• Enquire what information the company holds about them and why.
• Gain access to their data.
• Prevent the processing of their data for the purpose of direct marketing.
• Not have their data shared with any third party that hasn’t been prior agreed with and outlined to the individual.
• The removal and correction of any inaccurate data about them.

In certain circumstances Epic Audio Ltd might be required to disclose data to law enforcement agencies without the consent of the data subject. Under these circumstances, Epic Audio Ltd will disclose requested data, however we will ensure the request is legitimate and seek legal advisors where necessary.

If you require your details to be updated please contact support@epicaudio.co.uk and request an Amendment Form along with an appropriate postal address and we will send you a new form to list your new details. All amendments will be made within 48 hours of receipt of the details and any only details will be deleted or destroyed.