Shipping & returns

The minimum carriage paid order required is £250.00 (excluding VAT).  All orders under this amount will be subject to a carriage charge.  

We offer multiple shipping options (some at additional cost).  Dependent upon the product chosen delivery can take between 24 hours and 10 days (subject to availability)  

Whilst the company undertakes that every effort will be made to ensure that goods are delivered promptly, no liability will be accepted for delay in dispatch or delivery of goods

Products offered for sale by the Company may be subject of patents or other legal protection. The Company accepts no liability for infringement of such rights.

All items supplied by the Company are guaranteed for 12-60 months dependent upon the brand with the exception of consumable items such as batteries, lamps and headsets.  Any item found to be defective through faulty materials or workmanship will be credited, replaced or repaired (at our discretion). Warranty may be invalidated if goods have been modified or tampered with by anyone other than the Company. The Company reserves the right to cancel warranties on any goods being used for hire or for any application they were not designed for.

Goods will not be accepted for return without the prior agreement of the Company. Agreed returns must be accompanied with a Returns Number, date and number of the Company’s invoice and details giving the reason for return.

Damaged goods must be signed for as damaged or refused. After goods have been signed for, as received in good condition, claims for damage will not be met by the company.

Any goods found not to be faulty on return to the Company renders the sender liable for collection and return costs.

All repairs, warranty or chargeable, are accepted by the Company under the following understanding. Warranty items will be checked by our technicians to ascertain the reason for failure. Should this be deemed to be a manufacturing fault then the unit will be  repaired or replaced. A credit note will not be issued unless the product cannot be repaired or replaced within a reasonable time frame. Items that are faulty due to damage or misuse will be chargeable at all times.